Case Study
RK Customs Booking
Self-serve booking flow with payment handoff and admin scheduling tools.
RK Customs
2024
Product Engineer
Technology
Rails
Hotwire
Stripe
Highlights
- ▹ Automated confirmations
- ▹ Payment reminders
- ▹ Customer timeline
Problem
Manual booking over DMs slowed response time and lost leads.
Approach
Shipped a guided booking experience with automated reminders and a zero-friction admin experience.